Case Studies
Crowsnest works with business owners from a myriad of backgrounds and industries.
Here are a few of their stories.
Allison, founder of a multi-location mental health practice, started her business right before COVID while preparing to have her first child. What began as a small practice rapidly expanded to over 70 staff members between Colorado, Minnesota, and Pennsylvania. Despite successful growth, Allison found herself struggling with the transition from therapist to CEO and needed strategic guidance for sustainable expansion.
Transforming a Multi-Location Mental Health Practice
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Isolation in leadership decision-making
Uncertainty about long-term business direction
Complex compensation structures
Industry-specific margin challenges
Operational efficiency across multiple locations
Work-life balance with a young family
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Gain strategic clarity on business vision
Develop a sustainable growth framework
Create a comprehensive financial understanding
Build stronger operational systems
Establish an effective leadership structure
Enhance work-life balance
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Expanded business to 5th Colorado location
Structured growth plan for 10x expansion
Enhanced financial tracking systems
Improved operational efficiency
Increased leadership confidence
Felt better decision-making clarity
Enhanced work-life balance
Developed a stronger support network
"I walk away from our meetings feeling hopeful and empowered. I feel very capable and equipped for what's to come. And excited... there are solutions out there to any sort of problem." - Allison, Business Owner
Gina, founder of Structure to Scale, transitioned from chemical engineering to entrepreneurship. Her company specializes in building dream teams for entrepreneurs through a highly selective hiring process, focusing on talent from The Philippines. Despite growing successfully through word-of-mouth referrals, Gina recognized gaps in the business's financial strategy and structural framework.
Strategic Financial Planning for a Growing Business
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Limited financial visibility and understanding of business metrics
Difficulty with long-term financial projections and budgeting
ADHD-related challenges with maintaining consistent business processes
Need for systematic approach to scaling
Lack of structured accountability in business operations
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Achieved projected revenue targets
Established 6-month operational runway
Created clear financial forecasting capability
Implemented sustainable growth metrics
Enhanced decision-making confidence
Improved business structure clarity
Achieved a better understanding of financial positions
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Develop clear financial projections and understanding
Create systematic approaches to business growth
Establish accountability frameworks
Build sustainable scaling strategies
Implement effective business monitoring systems
"TJ really gave me that gift of seeing from a black and white perspective that I really did build a business that's working and it's fruitful. The margins are safe... he's proving to me that what I think running a good company looks like is actually making sense in the numbers." - Gina, Business Owner
Jacob founded his marketing agency in 2017, growing from a warehouse office with a ping-pong table to a professional business operation. Despite being profitable with several employees, the company operated more like a startup than an established agency. After losing a star employee and moving to a legitimate office space, Jacob sought guidance to transform his business from "pretending" to intentionally building a sustainable enterprise.
Enhancing Business Performance of a Marketing Agency
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Imposter syndrome despite business success
Working in the business rather than on it
Lack of systematic processes and procedures
Employee retention issues
Manual administrative processes
No formal pricing strategy
Limited scalability
Time management struggles
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Implement scalable business systems
Create formal processes and procedures
Improve revenue growth
Develop team structure
Establish strategic direction
Build sustainable business framework
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Successful business exit ($500,000+)
Increased revenue through improved processes
Enhanced operational efficiency
Established systematic business processes
Reduced owner involvement in day-to-day operations
Enhanced team structure and accountability
Improved business confidence
Better work-life balance
"Success with TJ is a noticeable improvement in either your business from a revenue growth or revenue and growth standpoint, or a reduction of stress in your own life... if you can achieve one, two or both of those things, I think that would be a great indicator of success." - Jacob, Business Owner
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Lack of systematic business processes
All business knowledge concentrated with owner
Staff management and conflict resolution issues
No documented procedures or employee handbook
Absence of clear growth strategy
Limited accountability structure
Uncertainty in decision-making
After 13 years of running Prophoto Rentals, Jared had built a steadily growing businessthrough passive means. Despite the business's stability, he found himself handling allaspects of operations and struggling to move beyond a plateau. Operating primarilythrough intuition rather than systems, he recognized the need for structured growth butwas unsure how to proceed.
Passive Growth to Purposeful Direction in a Rental Business
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Create documented business procedures
Develop systematic approach to growth
Establish clear leadership frameworks
Build effective staff management processes
Step back from day-to-day operations
Implement accountability systems
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Improved operational efficiency
Enhanced staff management
Systematized processes
Clearer decision-making framework
Increased confidence in business direction
Better staff relationships
More efficient use of owner's time
Enhanced business value through systematization
Stronger foundation for growth
"[TJ] clarified a maelstrom of ideas in my head and was able to distill it down to the key components, whether that was a goal or whether that was the steps to achieve a goal." - Jared, Business Owner
Nitya, a business owner and coach, balances running a coaching practice while raising two young children. Despite having coaching expertise themselves, Nitya recognized gaps in their business development process and needed a more structured approach to growth. Initially connecting through TJ’s previous role in a business coaching program, they sought to establish stability and scalability in their business.
Enhancing a Growing Coaching Practice
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Limited structure in business development processes
Time constraints balancing family and business demands
Insufficient resources for additional help
Lack of systematic tracking and metrics
Difficulty transitioning from working "in" to "on" the business
Need for better business stability
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Develop clear business development processes
Create systematic approaches to growth
Establish accountability frameworks
Build sustainable scaling strategies
Implement effective business monitoring systems
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Improved business development metrics
Enhanced tracking of success rates
Created clear forecasting capability
Implemented sustainable growth tracking
Enhanced decision-making confidence
Improved business structure clarity
Better understanding of business metrics
More systematic approach to problem-solving
"Success with TJ is my business growing in a way that's deliberate, and progress is being made towards having a business that will fulfill my financial and life career goals." - Nitya, Business Owner
Testimonials